Igi3 Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

Welcome to igi3. This Privacy Policy explains in detail what information is collected when you use the igi3 platform, how that information is used, and the steps we take to protect your personal data.

Igi3 is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that earning user trust requires complete transparency about how data is handled. That is why we have outlined every step in detail here, so you can see exactly how seriously we take your privacy.

This Privacy Policy applies to all igi3 services, mobile apps, websites, and related platforms. We recommend reading this policy carefully before using igi3.

2 What Information We Collect

Igi3 only collects data that is necessary to operate its services. The types of information we may collect are outlined in the table below:

3 How We Collect Information

Igi3 collects information in several ways:

• Directly from you: You provide information directly when completing registration, KYC verification, deposit, or withdrawal forms.
• Automatically: Certain information is collected automatically through cookies, log files, and tracking technologies while you use the website or app.
• From Third Parties: Necessary information may be verified through payment providers or identity verification services.
• From Public Sources: Information from public records or government databases may be used where required to meet legal obligations.

4 Purpose of Data Use

Igi3 uses the information collected for the following purposes:

• To complete account registration, identity verification, and the KYC process.
• To securely process deposit, withdrawal, and betting transactions.
• To provide customer support, resolve complaints, and offer assistance.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To personalize games, offers, and promotions based on your preferences.
• To improve platform performance and test new features.
• To comply with legal obligations and directives from regulatory authorities.
• To send important updates, security alerts, and promotional messages (with your consent).

5 Data Sharing & Disclosure

Igi3 does not share your personal information with third parties as a matter of policy. However, data may be shared in the following limited circumstances:

• Service provider partners: Payment gateways, KYC verification providers, or IT service providers who operate solely under igi3's instructions.
• Legal Obligations: Data may be disclosed in response to court orders, government investigations, or requests from regulatory authorities.
• Fraud Prevention: Data may be shared with law enforcement agencies to help identify and investigate illegal activity.
• Business Restructuring: In the event of a change in ownership or merger, data may be transferred; however, the new entity will be required to comply with this Privacy Policy.

6 Cookie Policy

Igi3 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and core site functionality. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and other configurations.
• Analytical Cookies: Used to understand site traffic and usage patterns, helping us improve the quality of our services.
• Security Cookies: Used to detect fraud and protect accounts.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may cause some igi3 features to stop working properly.

7 Data Protection Measures

Igi3 employs industry-leading security measures to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Multi-Factor Authentication (MFA) for account security.
• Firewall and intrusion detection systems to prevent unauthorized access.
• Regular security audits and penetration testing.
• Employee access to data is restricted on a need-to-know basis.
• Data backup and disaster recovery planning.

8 Data Retention Period

Igi3 retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations:

• All profile and transaction data is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
• KYC documents are securely retained for a defined period following account closure.
• Information collected via cookies is automatically deleted after a set period.

Once the retention period expires, data is securely and permanently deleted or anonymized so that identification is no longer possible.

9 Your Rights

As an igi3 user, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will clearly explain the reason.

10 Protection of Minors

Igi3 is firmly committed to protecting minors. Our platform is strictly for individuals aged 18 and above.

• Age verification is mandatory at the time of registration.
• We never knowingly collect personal information from minors.
• If it is found that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.
• Parents or guardians can contact us with any concerns regarding their child's data.

11 Third-Party Services

The igi3 platform may integrate certain third-party services, such as payment gateways or analytics tools. These services operate under their own privacy policies.

Igi3 ensures through contractual agreements with third-party service providers that they use your data solely in accordance with igi3's instructions and maintain appropriate security standards. They may not use your information for their own purposes.

12 Policy Changes

Igi3 may update this Privacy Policy when necessary. In the event of any changes:

• The updated policy will be published on this page, with the revision date noted at the top.
• Registered users will be notified in advance of any significant changes via email or platform notifications.
• Continued use of igi3 after any changes have been made will be considered your acceptance of the updated policy.

We recommend visiting this page regularly. If you disagree with any changes, you may stop using igi3's services and request account closure.

13 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please contact our Data Protection team:

We are always committed to protecting your privacy. We take every concern seriously and work to resolve issues promptly.