Responsible Gaming

Responsible Gaming at igi3 — Our Commitment to Safe Play

Play to have fun on igi3, but always within your limits. We believe a healthy gaming experience is the best experience. Your control, your call.

18+ Age restriction
24/7 Support services
6 Protection tools
100% Transparent policy

The Core Pillars of Responsible Gaming

Here are the tools and features igi3 provides to keep your gaming safe and enjoyable.

Bet limit settings

On igi3, you can set your own daily, weekly, or monthly betting limits. Once a limit is set, it cannot be exceeded, keeping your budget completely under control.

Time control tools

Decide how much time you want to spend gaming each day. Use igi3's session reminders and time limit features to keep yourself from playing too much.

Self-Exclusion feature

If you feel you need a break, use igi3's Self-Exclusion feature to temporarily close your account for a set period — anywhere from 7 days to permanently.

Deposit Limit Control

Set a limit on how much money you can deposit within a given time period. This helps protect you from impulsive decisions and keeps your finances on track.

Gaming History Review

You can view your full betting and gaming history at any time. Analyse your own habits and make informed decisions — igi3 always believes in transparency.

Support & counseling services

If you're experiencing any issues, reach out to igi3's 24/7 support team. We listen carefully and provide the help you need.

Your Well-Being Is Our Priority

Playing on igi3 is entertainment, not an obligation. We want you to stay in control and enjoy gaming at all times.

1 What Is Responsible Gaming?

Responsible Gaming refers to an attitude and set of habits where a player engages in gaming or betting consciously, in a controlled manner, and purely for enjoyment. At igi3, responsible gaming means enjoying the experience while maintaining full control over your time, money, and mental well-being.

Betting and online gaming are legitimate forms of entertainment, but they should never become the foundation of your lifestyle. igi3 encourages every user to keep this in mind. We want you to play, win, and go home happy — just never beyond your limits.

The three core principles of responsible gaming are: Awareness (knowing your own habits), Setting limits (setting limits on time and money) and Getting help (reaching out for help without hesitation when needed). igi3 places the highest importance on all three of these principles.

Keep in mind: Gaming is entertainment, not a reliable source of income. Always bet only what you can afford to lose.

2 Why Does Responsible Gaming Matter?

Online betting and gaming platforms are designed for entertainment, but excessive and uncontrolled gaming can lead to psychological, financial, and social harm. Research worldwide shows that a small percentage of players develop problematic gaming behaviour at some point.

With online gaming growing rapidly in Bangladesh, raising awareness has never been more important. igi3 believes that providing games is not enough — ensuring the well-being of our users is equally our responsibility.

Practising responsible gaming brings lasting benefits: long-term enjoyment, financial stability, stronger family relationships, and peace of mind. Playing responsibly on igi3 means you can keep playing tomorrow, just as you did today.

3 Signs of problem gaming

Be alert if you notice any of the following signs in yourself or someone close to you:

Ask Yourself

  • Are you betting more in an attempt to recover money you've lost?
  • Are you hiding your gaming from family or friends?
  • Are you cutting back on essential expenses (rent, bills) to fund your betting?
  • Feeling unable to stop gaming?
  • Do you feel anxious or restless when you're not betting?
  • Finding yourself playing longer and spending more than you intended?
  • Is gaming affecting your work, studies, or sleep?
  • Do you sometimes feel like you've been playing a bit too much lately?
If you answered "Yes" to three or more of the questions above, use igi3's self-exclusion tool right away or get in touch with our support team.

4 igi3 Protection Tools

Igi3 has developed a range of effective protection tools for its users. These tools are completely free to use and can be activated at any time from your account settings.

Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Limit reductions take effect immediately.

Loss Limit

Set a maximum loss limit for a given period. If the limit is reached, your session will end automatically.

Session time limit

Set a daily limit on your gaming time. You'll get a reminder when your session is up.

Cooling-Off Period

Temporarily pause your betting for anywhere between 24 hours and 30 days. You'll still be able to log in to your account during this time, but placing bets will not be possible.

Self-Exclusion

Deactivate your account for 6 months, 1 year, or permanently. During this period, access to igi3 will be completely blocked.

Reality check

At set intervals, igi3 will remind you how long you have been playing and how much you have spent.

Requests to increase your limit take 7 days to take effect — this is done for your own protection.

5 For family & loved ones

Sometimes those closest to us notice a problem before we do. If you think someone you know is betting or gaming excessively:

  • Approach the conversation calmly, without anger or criticism.
  • Try to understand how they feel and approach them with empathy.
  • Gently suggest that professional support may be helpful.
  • Let the igi3 support team know about the situation.
  • Do not attempt to manage their account on their behalf.

Igi3 can also accept third-party exclusion requests from family members. Contact our support team for more information.

6 Minor Protection

Igi3 strictly prohibits anyone under the age of 18 from accessing the platform. Age verification is mandatory at registration, and identity is confirmed through the KYC process.

If you have children or teenagers at home, please take the following steps:

  • Never share your igi3 account password with anyone.
  • Use parental control software on your devices.
  • Don't leave your device logged in and unattended.
  • Teach your children about responsible digital habits.
Zero tolerance: Any account found to belong to a minor will be closed immediately and any deposited funds will be returned.

7 Healthy gaming tips

For a long-lasting, enjoyable experience on igi3, follow these habits:

  • Set a fixed budget before you start playing and never go beyond it.
  • Resist the urge to chase your losses with more bets.
  • Take regular breaks — rest for at least 10 minutes every hour.
  • Avoid gaming while under the influence of alcohol or when you're under stress.
  • Keep gaming alongside other hobbies and social activities — don't let it become your only form of entertainment.
  • After a win, resist the urge to chase bigger bets — stick to your plan.
  • Avoid thinking of gaming as a source of income.
  • Never bet with borrowed money or by dipping into your savings.
Pro tip: Before you start, remind yourself: "I'm doing this for fun — losing is okay." Keeping that mindset makes gaming enjoyable every time.

8 Where can I find help?

Problem gaming is a health issue, not a source of shame. Seeking help is a sign of strength, not weakness. igi3 is always here for you.

Igi3 Live Support

Our support team is available 24 hours a day, 7 days a week via live chat.

Email Support

[email protected] — Share your concerns confidentially. We respond within 24 hours.

Professional advice

If you'd like to speak with a mental health professional, we can refer you to the right place.

National Helpline

For mental health support in Bangladesh, you can reach Kaan Pete Roi at 01779-554391.

Remember, asking for help is not a sign of failure — it takes courage to take back control of your own life. At igi3, your well-being will always matter more than any win.

FAQs

No, activating self-exclusion keeps your account balance completely safe. Once the self-exclusion period ends or your account is reactivated, you can withdraw all your funds. However, no new bets or deposits can be made while self-exclusion is active.

Decreasing your limit takes effect immediately. However, requests to increase a limit take up to 7 business days to process. This delay is intentional — it's there to protect you from raising your limits impulsively.

Yes, all of igi3's responsible gaming tools are completely free and available to every registered user. You can activate them at any time from the "Responsible Gaming" section in your account settings.

Your account cannot be reopened before the self-exclusion period ends. This is by design. Once the period is over, you'll need to contact the igi3 support team to reactivate your account and complete a 7-day cooling-off period.

igi3 verifies age at registration and validates government-issued ID through the KYC process. If there is any doubt, the account is suspended until verification is complete. If a user is found to be a minor, the account is permanently closed.

Yes, family members can contact igi3 support to submit a third-party exclusion request. This requires providing the relevant account details and proof of relationship. igi3 handles all such requests with full confidentiality.

Play Responsibly, Play Enjoyably

Join a safe and responsible gaming environment on igi3. Register today and play mindfully using our protection tools.

Register Now Download the App Have more questions?
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